Enjoy FREE shipping on $99+
We offer free shipping on orders over $99 and for those under, a nice flat rate based on your order weight.
Shipping Rates:
Under 2 lbs: $5.99
2 lbs – 14.99 lbs: $9.99
15 lbs. – 34.99 lbs: $15.99
35 lbs and up: $19.99
FREE shipping on orders $99 and over!
*Shipping rates are calculated before tax is applied in your shopping cart.
PO Boxes:
We do not offer shipping to PO Boxes.
Order Processing:
Orders are processed and shipped out of our Katy, Texas facility Monday – Friday 9am to 5pm (CT).
Shipping Region:
We ship to the contiguous US only.
Custom Product Processing:
All custom orders require additional processing time. Please allow 5–7 business days for processing of custom orders and 5-7 business days for shipping.
Shipping Holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
FEDEX SERVICE MAP
Package travel times are an estimate based on FedEx Home Delivery and reflect orders placed Monday through Friday*. Delivery dates are estimates and not guarantees. Shipping service and rates are subject to change without notice.
*Excluding peak sales time, on average, order processing can take 24-48 hours to ship.
RETURN POLICY
If you are not happy with your purchase or have received a defective item from Igloo, we offer easy returns! items can be returned for a replacement or a refund within 30 days of purchase, if they are unused and in their original packaging. Please note customized products are not eligible for returns or exchanges.
Igloo products purchased at an authorized retailer are subject to their return policies. Please contact retailers directly for additional information.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item sold on this website for a replacement or a refund.
Any damaged or defective item due to the manufacturing process can be returned within 30 days of purchase.
Customized Products
Customized products are not eligible for returns or exchanges.
Item Condition
Items need to be returned in like-new condition. Items that are damaged, dented, scratched or missing parts due to misuse or negligence may be denied a return.